The vast majority of our freight shipments are handled without any problems. However, in a very small number of cases, freight can arrive at the customer destination with the wrong items, with damaged items, missing items, or in rare cases, can be completely lost and never show up.
When any of these scenarios happen, it can cause installation delays and installation rescheduling, not to mention expensive re-ship costs, all of which can be very annoying to the end-user / buyer as well our customer who is installing the products for the property owner.
On our end, we do a number of things to help minimize these freight related problems. For starters, we double check all pick packs against sales orders to make sure the right items, and correct number of items, are sent on each shipment. Secondly, we use pallets / skids that are slightly larger than the shipment, so that products do not hang over the edge of the pallet which can expose them to damage when the pallet is being move on and off trucks and thru shipping terminals on their way to their final destination. We also carefully plastic wrap all skids and pallets, to securely hold the products down during shipment. Also, we keep track and monitor which trucking companies seem to have regular problems delivering shipments damage free and eliminate them from our list of approved freight companies. On occasion, customers also have experience with a particular freight company and ask us to avoid using that company, which we gladly do. In additional to these measures, we also select packaging materials that are meant to handle the rigors of shipping, to help avoid and minimize freight damage in transit. For example, our resins are packaged in pails that have thicker millage walls than the industry standard. We also take digital photos of every shipment that leaves our facility, to avoid disputes with trucking companies over the condition of the pallet when it left our facility and where damage to the pallet and goods might have happened. And lastly, we keep tracking information on each shipment, so you and we can keep tabs on orders in transit.
Having said this, there are some things beyond our control and which are within our customers control that can help both of us when freight damage or lost freight happens. When your order shows up at your location:
As always, in the event you do have any damaged, missing, or lost freight, we will work with you and use our influence with the freight company and our freight broker to see that your claims are promptly and appropriately handled. In return, your helping us with the above steps and documentation will greatly help us in our efforts to help you get quick reimbursement and replacement product in the event you have a freight claim.
Keywords: Freight, Shipping, Problems, Damaged, Missing, items
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